Refund Policy

What is Namaa Company 15 days return policy? How does it work?

Namaa Company 15 day returns and exchange policy gives you an option to return or exchange items purchased on Namaa Company for any reason within 15 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. There are two ways to return the product to us:
 1. Pick up: In most locations, we offer a free pick up service. You will see a pickup                             option when you  submit a return request
 2. Self-Ship: If we don't offer a pick up at your location, you will have to ship the                                 product to us. In such    cases, we will credit Rs. 50 into your Namaa                               Company Store Credits account if the product satisfies the return policy.
                     Once we pick up and receive your returned product, we will do a quality                           check of the product at our end and when the product passes the quality                           check we will credit the amount you paid for the products into the refund                         mode selected by you at the time of initiating return request. If the picked                       up product does not pass the quality check, we will ship it back to you. All                         exchanges are subject to stock availability and subject to your address                             being serviceable for an exchange. 

The following EXCEPTIONS and RULES apply to this Policy:
   1. All items to be returned or exchanged must be unused and in their original condition         with all original tags and packaging intact.
   2. We only accept returns for products purchased directly from Namaa Company                   desktop/mobile sites or app. Any return request for products purchased from our               indirect online and offline distributors will be declined by us
   3. Please note that we do not refund any Shipping or COD charges incurred by you.
   4. Under our Exchange Policy, only size exchanges are allowed. Exchanges are allowed           only if your address is serviceable for an exchange by our Logistics team
   5. If you self-ship your returns, kindly pack the items securely to prevent any loss or            damage during transit. For all self-shipped returns, we recommend you use a reliable        courier service.
   6. If you self-ship your returns, a fixed amount of Rs. 50 will be reimbursed subject to           your return having met our Returns and Exchange Policy
   7. Please allow 24 hours post delivery of your order for your order status to be updated         in your Namaa Company account.
   8. Please check the items, type of return/exchange and other related details carefully—         our courier partner will pick-up only the items mentioned at the time of submitting             the Return request by you
   9. In case the items handed over to the courier person doesn’t match the details of the         items mentioned in the Return request, we will conduct an internal investigation and        get back to you accordingly
  10. Both return and exchange on the same order should be done in the same go to                  avoid complication.
  11. If you self-ship any product without officially informing us through our                              return/exchange process, we will not process the return.

How do I return products purchased from Namaa Company?

You can return products purchased from Namaa Company within 15 days of receiving the product. Please follow these steps -

   1. Create a 'Return’ under “My Orders” section of App/Website/M-site. Follow the                   screens that come up after tapping on the 'Return’ button. Please make a note of the         Return ID that we generate at the end of the process. Keep the item ready for pick           up  or ship it to us on the basis of the return mode
   2. We offer pick-up facility in select locations basis our courier serviceability
   3. If reverse pick-up option is not available at your location you can self-ship the                   product  to us
How long will it take for me to receive the refund of my returned product?

1. The entire return request to refund completed journey will take 15 - 18 business days
2. We will pick up the return within 4 - 7 days from the request placement date
3.The return takes about 6 - 8 business days to reach our warehouse
4. Once the returned product is received at our warehouse and passes all the necessary quality checks, we will issue a refund to you. We will send a refund confirmation e-mail to you once we process the refund at our end, and it will take 3-4 business days for the amount to be credited into your account
5. In case of any refund discrepancies, Namaa Company may at its sole discretion, request you to share with us a screenshot of your bank statement